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Uncovering the Distinction: Claims Adjustments vs. Write-Offs

Updated: Oct 11, 2023

In the realm of medical billing, healthcare providers often encounter situations where adjustments and write-offs are necessary to ensure accurate reimbursement and maintain financial stability. While the terms "adjustments" and "write-offs" may seem similar, they refer to distinct processes with different objectives. In this article, we will explore the dissimilarities between adjustments and write-offs, shedding light on their respective roles in the medical billing landscape.

Medical Claims Adjustments

Medical claims adjustments involve modifying or correcting billed charges after the initial claim submission. the primary objective of a claim adjustment is to rectify errors, resolve discrepancies, or update information that may affect the reimbursement amount from the insurance payers. Let's explore the key elements of medical claims adjustments:

  1. Error Correction: Claims adjustments are typically performed to correct billing errors, such as incorrect coding, missing modifiers, units of service, duplicate claims, or inaccurate patient information, such as patient having multiple insurance coverages. By identifying and addressing these errors promptly, healthcare providers ensure accurate reimbursement and avoid claim denials or underpayments.

  2. Reimbursement Accuracy: Adjustments allow healthcare providers to align billed charges with the services rendered. For instance, if a procedure was initially billed at a higher or lower rate due to incomplete documentation, a claims adjustment can be made to reflect the correct charge, ensuring fair reimbursement. These adjustment also ensure the healthcare provider receives appropriate reimbursement based on contracted rates and fee schedule.

  3. Documentation Updates: Claims adjustments may involve updating and appending supporting documentation for services rendered. This can include adding additional diagnosis codes to justify the medical necessity of procedures or attaching proper documentation for denied claims that require further explanation.

Medical Claims Write-Offs

Medical claims write-offs, on the other hand, involve the process of removing uncollectible or non-reimbursable amounts from patient or insurance accounts. Write-offs are typically performed when it becomes evident that the outstanding balance cannot be collected or when insurance coverage is insufficient to cover the billed charges. Let's examine the key aspect of medical claims write-offs:

  1. Uncollectible Balances: Write-offs are used to remove outstanding balances that are deemed uncollectible due to various reasons. this can include patients who are unable to pay their portion of the bill, accounts in bankruptcy, deceased patients, or accounts that have reached the statue of limitations for collections.

  2. Charity Care: Write-offs performed for patients who qualify for financial assistance programs or charity care based on the organization's policy.

  3. Insurance Limitations: Write-offs can occur when insurance coverage is insufficient to cover the billed charges. In such cases, the remaining balance that is not covered by insurance is written off as a non-collectible amount. Denials are also written off when the .overturn is unsuccessful.

  4. Accounting Considerations: Write-offs serve an important role in maintaining accurate financial records for healthcare providers. By removing uncollectible amounts, providers can ensure their financial statements reflect the true state of their accounts receivables, avoiding misrepresentation of their revenue.


Understanding the distinction between claims adjustments and write-offs is crucial for healthcare providers navigating the complexities of medical billing. While adjustments focuses on error correction, discrepancy resolution, and accurate reimbursement, write-offs are necessary to eliminate uncollectible or non-reimbursable amounts from patient or insurance accounts. By effectively managing both processes, healthcare providers can optimize their revenue cycle, maintain financial stability, and adhere to regulatory requirements.

Contact or call 833.245.5633 to discuss how to improve your medical practice's billing, collections and credentialing processes. Visit us online at

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